Customer Engagement Agencies

The Evolution Of CEA – Forrester Research

As the demand for customer intelligence CI from business stakeholders grows and more organizations increase their CI maturity, organizations’ marketing agency needs have also changed.

The Emerging Customer Engagement Agency Landscape

A few traditional marketing services providers have recognized this need and are investing in services ranging from strategy development to creative execution to media buying. In this report, we explore the evolution of this model and provide a look ahead at the new customer engagement agencies.

Mobile Facebook Payment & more Apps on Browsers

Facebook offers olive branch to mobile carriers | Reuters

Facebook said it could team up with mobile operators on payments, in an offer that would give them back part of the revenue and influence they have lost in recent years to Apple and Google.

Facebook said operators could help it make money from its hundreds of millions of mobile users buying games or music on the social network.

Mobile operators have been increasingly sidelined by internet companies, which often appeal directly to consumers, hog network capacity with bandwidth-hungry services like YouTube, and compete with the telcos’ own products.

Facebook and mobile were made for each other,” chief technology officer Bret Taylor said on Monday, echoing then-Google chief executive Eric Schmidt’s first overtures to the industry at the Barcelona event two years ago.

Facebook said earlier this month in its filing for an initial public offering more than half its 845 million active users accessed its site from a mobile device.

It has yet to figure out how to make money from mobile — the vast majority of its $3.7 billion revenue last year came from ads delivered to desktop users.

“Short term, Facebook is a good ally for the telcos. The danger is that, I think, it will eventually have to move into communications to justify its valuation,” he said.

Taylor said operators could play a vital role in billing for Facebook’s services, potentially putting the 30 percent tolls that Apple and Google collect in their app stores in the hands of the operators instead.

Operators could also help Facebook make money from users of more basic phones in emerging economies such as India and Nigeria, many of whom do not have access to app stores or own credit cards to make online purchases.

Taylor said Facebook would lend its weight to a push for better web standards that enable more apps to be delivered via a simple internet browser, instead of going through Apple and Google’s stores.

UX – Experiences & Engagements count

Why User Experience Is Critical To Customer Relationships | Fast Company

Rather than examine the role new technologies and platforms can play in improving customer relationships and experiences, many businesses invest in “attendance” strategies where a brand is present in both trendy and established channels, but not defining meaningful experiences or outcomes. Simply stated, businesses are underestimating the significance of customer experiences.

User ExperienceAs smart and connected technology matures beyond a luxury into everyday commodities, consumer expectations only inflate. As a result, functionality, connectedness, and experiences emerge as the lures for attention.

User experience (UX) is now becoming a critical point in customer engagement in order to compete for attention now and in the future. For without thoughtful UX, consumers meander without direction, reward, or utility. And their attention, and ultimately loyalty, follows.

Businesses are designing for the sake of designing, without regard for how someone feels, thinks, or acts as a result.

UX is an art and science. Why risk it when you can design for it? The primary function of UX is the development of an architecture that creates a delightful, emotional, and sensory experience. Often, creative strategies are driven by a clever idea and not necessarily an idea supported by an engaging design or experience.

Now, the medium is not only the message, the medium is the experience. The medium becomes an enabler to the journey and the end as devised. 

 

Hand per Device (HpD)‘ – an alternative approach to optimizing web content delivery & interaction for multiple platforms

+29% Internet Jobs

Big gain in Job Category: Internet and Online Publishing according to a LinkedIn Trends study from 2006-2010 in the US.

We can see the gradual emergence of a whole new category of middle-class jobs: a realm of work that (given time and luck) could begin to close the chasm in American employment. These new middle-class jobs are what you might call smart jobs. They’re innovative and high tech.

The Economic Rebound: It Isn’t What You Think

The Economic Rebound: It Isn’t What You Think

As the US economy slowly rebuilds and the smoke from four years of charred capital starts to dissipate, we can discern the shape of the next 20 years of job growth. What we see is an economy unlike any we’ve ever known.

As you might expect, smart jobs tend to cluster in cities—but not always the cities you’d imagine.
Revived downtowns can help keep their most creative young people from moving away.

It’s not too early to glimpse the contours of what the recovery will look like.

via The Economic Rebound: It Isn’t What You Think | Wired Magazine | Wired.com.

Social Visualizer Wall

Agora – Manifestation of Nokia’s Commitment to Social Media

Follow @craighepburn and @TomAtNokia

Tech Productivity

How Much Do Tech Companies Make Per Employee?

And CYBEA Journal re-enforces the 3/2 rule: Profit over Size

A Day Made of Glass 2

Same Day. Expanded Corning Vision.

Recorded Future

Unlocking The Predictive Power Of The Web

Modern Gadgets Retro-Style

Modern gadgets re-imagined in retro posters | eServed.net

Retro Gadgets

Social Media Measurement

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